The types of information that is considered confidential can include:

There is no such thing as absolute confidentiality in our industry—especially when it comes to recording information about client contact or observations about clients. We are required to keep notes of our interactions with clients and often to keep statistics about who we see and what issues are addressed. There may be people authorised in your organisation, or working in other services that are authorised to see information about clients. As well, it is every client’s right to see the information recorded about them if they wish to do so. It is not; however, any client’s right to see information recorded about another person.

Confidentiality also extends to things like:

Adult clients have the right to determine what information they consider personal and confidential.

Activity: Importance of confidentiality

Confidentiality is the protection of personal information. Confidentiality means keeping a client’s information between you and the client, and not telling others including co-workers, friends, family, etc.

Activity: Limits of confidentiality

Other information relating to ethic or racial origin, political opinions, religious or philosophical beliefs, health or sexual lifestyle should also be considered confidential.

Activity: Dealing with breaches of confidentiality

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In the case where legal obligations override a client’s right to keep information private and confidential, a community service organisation has the responsibility to inform the client and explain in a way that they can understand, the limits of confidentiality. Information may also be sought through a subpoena for court proceedings.

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This Act also relates to disclosure of information without consent. The most important confidentiality provision of this Act is the part that deals specifically with HIV/AIDS related information. Under this Act, this means two things:

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It is important to check with your individual clients as to what information they consider private and confidential. Some things like what they had for dinner would be private for some clients, where others would not consider that type of information private.

Physician Assistant Board - State of California

All workers need to be aware that there are State and Federal laws that cover confidentiality. The following Acts relate to privacy and confidentiality of clients:

Confidentiality - Confidentiality - SIelearning

All clients have rights, and their confidentiality must be respected. Unless it involves a disclosure of something that leads you to believe they are at risk of harm, don’t share their information with others.

Employee Confidentiality Policy Template - Workable

Here are some general guidelines about requests for information. Note that confidentiality doesn’t just relate to client information, but also to information requested about the service.

Proprietary Information and Confidentiality

If a community service organisation needs to release confidential information about a client who is unable to give informed consent, the service should ensure: